Remote Access

Overview

Remote Access allows trusted users — such as a building manager or Trane Service Technician — to connect to the heating and cooling system using the internet, no matter where they are. This means:

• No one needs to be physically present in the building to make changes or see what’s happening.
• Tasks like adjusting settings, troubleshooting issues and performing regular checkups can be done simply and remotely.

Use Cases

Remote Access is intended for use by building managers and Trane Service Technicians to view building information remotely.

User Access

Only users who have permission can connect. They must log in using their credentials and verify their identity. Every remote session is monitored, and the connection is encrypted — similar to putting your information in a locked box to keep it safe. When a user finishes, the Remote Access session automatically turns off until someone logs in again.

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